FAQ

HOW DO I KNOW MY size?

we have a women’s and men’s size charts to help you to determine your size, please click here

DO YOU SHIP WORLDWIDE?

YES, WE SHIP WORLDWIDE, FOR more details on shipping, please click here

What if I loose my password?

Just click here to reset your password.

HOW DO I PAY WITH MY GIFT VOUCHER?

AFTER FILLING YOUR CART WITH GOODIES, ENTER YOUR GIFT VOUCHER CODE INTO THE ‘GIFT VOUCHER’ BOX IN THE CHECKOUT. THIS AMOUNT WILL BE DEDUCTED FROM YOUR TOTAL.
GIFT VOUCHERS MUST BE USED IN ONE TRANSACTION AND WITHIN ONE YEAR OF ITS CREATION
GIFT VOUCHERS ARE NON REFUNDABLE AND CAN ONLY BE USED ON WWW.FLIPFLOPANDTREACLE.COM

PRICING?

FLIPFLOP AND TREACLE PROCESS IN BRITISH POUNDS (£)

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT PAYPAL, VISA AND MASTERCARD CREDIT AND DEBIT CARDS via paypal’s secure system. You do not need to be a paypal member to pay with your credit or debit card online, but you are protected by their secure system.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Our warehouse is based in Thailand so your parcel should be with you within 2 weeks, usually 1 week  (,though extreme cases may take up to 4 weeks depending on your location).

HOW DO I TRACK MY ORDER?

ONCE YOUR ORDER IS DISPATCHED, WE WILL ISSUE YOU WITH your tracking details VIA EMAIL (FOR THOSE DESTINATIONS WHERE TRACKING IS AVAILABLE). THIS WILL ALLOW YOU TO TRACK YOUR ORDER. We suggest using your work or business address if you are not home during the week.

what if i am not there when the parcel ARRIVES?

THIS DEPENDS ON WHAT COUNTRY YOU LIVE IN! WE DO HOWEVER SUGGEST USING YOUR WORK OR BUSINESS ADDRESS IF YOU ARE NOT HOME DURING THE WEEK. IF THERE IS NO ONE TO RECEIVE THE PARCEL AT THE TIME OF DELIVERY, A POSTAL CARD SHOULD BE LEFT INFORMING YOU THAT THE DELIVERY WAS MISSED AND ALTERNATIVE PICK UP OR DROP OFF ARRANGED.

AM I LIABLE FOR DUTIES OR TAXES ON MY ORDER?

Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

CAN I RETURN MY ORDER?

If you change your mind or are not completely satisfied with an item(s), Flipflop and Treacle guarantees to refund (or replace) it, provided that it has been kept in perfect condition prior to it’s return, not damaged, soiled, washed, altered or worn (other than to try the item on), and that any labels, hygiene strips or tags are still intact. For our full returns policy please click here.

 I’VE RECEIVED A FAULTY ITEM!

WE WANT ALL OUR CUSTOMERS TO RECEIVE TOP QUALITY GOODS SO IF YOU THINK THERE IS A FAULT WITH AN ITEM YOU HAVE RECEIVED, PLEASE LET US KNOW STRAIGHT AWAY BY CONTACTING OUR CUSTOMER CARE TEAM, WE WILL AIM TO RESOLVE ANY ISSUE WITH A FAULTY ITEM AS QUICKLY AS POSSIBLE BUT WE NEED YOU TO TELL US AS SOON AS YOU DISCOVER THE FAULT SO WE CAN RESOLVE THE ISSUE FOR YOU. PLEASE INCLUDE AS MANY DETAILS AS POSSIBLE ABOUT THE ORDER AND THE PROBLEM WITH THE GOODS AND WE WILL GET AN ALTERNATIVE SORTED OUT FOR YOU. To contact us click here.

 I’VE RECEIVED AN INCORRECT ITEM IN MY ORDER!

IF YOU HAVE RECEIVED AN INCORRECT ITEM IN YOUR ORDER, LET US KNOW STRAIGHT AWAY BY messaging us  AND WE WILL TRY AND SORT IT OUT FOR YOU THE SAME DAY. to contact us click here

 HOW DO I CARE FOR MY bikini?

COLD HAND WASH IN MILD SOAPY water TO REMOVE CHLORINE FROM GARMENT.  DO NOT WRING, SOAK OR BLEACH.  DO NOT TUMBLE DRY.  DRIP DRY IN the SHADE.

DO NOT LEAVE ROLLED UP WET.  DO NOT IRON.  DO NOT DRY CLEAN.  CHLORINE, SPA BATHS, TANNING PRODUCTS, SUNSCREEN AND OILS CAN CAUSE DAMAGE OR MARK GARMENTS – AVOID CONTACT AND RINSE IMMEDIATELY.  AVOID CONTACT WITH ROUGH SURFACES TO MINIMISE PULLS IN FABRIC. Garments may fade with time and become transparent when wet. If sand is trapped in the lining, rub the fabric gently when dry.

How do i care for my boardies?

Hand wash with warm water and mild soap or machine wash at 30 degrees. Tumble dry on cold setting. Iron on low setting. Avoid excessive contact with suncreams.

How do I care for my clothing?

Hand wash with warm water and soap or machine wash at 30 degrees. Tumble dry on cold setting. Iron on low setting. Avoid excessive contact with suncreams.

HOW CAN I CONTACT YOU?

YOU CAN CONTACT US here AND WE WILL RESPOND TO YOUR ENQUIRY AS SOON AS POSSIBLE.